Handle phone enquiries with a clear, tested call flow
We build a voice assistant for defined call reasons, approved answers, and controlled handoff to your team.
A voice assistant with clear boundaries
Tested conversation design
Greetings, questions, and answers are adapted to your audience and agreed languages, then reviewed through test calls.
Handoff and escalation rules
The assistant transfers calls or records a callback request according to rules agreed with your team.
Records in your systems
Agreed call details and outcomes can be written to your calendar, CRM, or ticketing system where access allows.
What we deliver
Defined call coverage
We document which calls the assistant may handle and when a person must take over.
Controlled handoff
Transfers, callback requests, and escalation paths are tested with your team.
Reviewable operation
Call records, sampling, and an agreed change process support ongoing quality review.
Suitable call types
Appointment requests
Check availability, collect agreed details, and create bookings according to your calendar rules.
Status enquiries
Retrieve approved information from connected systems and hand unclear cases to your team.
Recurring service questions
Answer approved questions about hours, policies, or processes and transfer cases outside the defined knowledge.
Structure new enquiries
Ask agreed questions, capture details, and pass relevant enquiries to your team with context.
Scope and schedule agreed after discovery
Define call reasons and rules
We map common calls, permitted answers, handoffs, languages, and required notices.
Connect and test
We configure the flow, connect agreed systems, and test normal, unclear, and sensitive cases with your team.
Approve and hand over
Launch follows your business approval. Operation, review, hosting, and support follow the proposal.
Frequently Asked Questions
Which calls should your team handle more effectively?
In a free consultation, we clarify call reasons, languages, handoffs, systems, approvals, and a feasible first scope.