AI chatbots for businesses and websites
Custom AI chatbots for websites and businesses: answers grounded in approved content, clear boundaries and handover to your team. Try the live demo.
Selected client projects
Support chatbot for Phone Experts
Implementation of a chatbot for recurring service and product enquiries at Phone Experts. On the client website, open the chat button to explore Phonie.
View the Phone Experts websiteExternal link to the client website; opens in a new tab.
A chatbot with a controlled scope
Appropriate channels
We connect the website or other agreed channels where access, platform rules, and your process allow.
Approved knowledge sources
The bot answers from agreed content and identifies cases that cannot be answered safely from that material.
Human handoff
Conversation context and captured details pass to your service or sales team according to agreed rules.
What we deliver
Defined question coverage
We specify what the bot may answer, which sources it uses, and when it must not answer.
Clear escalation routes
Uncovered, sensitive, or uncertain enquiries are routed to a person under your rules.
Controlled improvement
Knowledge and conversation rules are reviewed and approved before changes go live.
Scope and schedule agreed after discovery
Define knowledge and limits
We select approved sources, common questions, sensitive topics, and human handoff rules.
Build and test
We connect agreed channels and test answers, source use, and handoffs with realistic scenarios.
Approve and maintain
After your approval, the bot is handed over. Reviews, content changes, hosting, and support follow the proposal.
Questions with clear answers and owners
Recurring service questions
Provide approved information about opening hours, delivery, returns, or service processes.
Product and service enquiries
Find relevant information in catalogues, price lists, or documentation and hand off uncertain cases.
First-line guidance
Offer known steps from your documentation and route complex or sensitive issues to your team.
Structure new enquiries
Collect agreed details and pass prospects to the responsible person with conversation context.
Frequently Asked Questions
Which questions does your team answer repeatedly?
In a free consultation, we clarify users, content, channels, handoffs, systems, and a feasible first scope.