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    For hotels, apartments and guesthouses

    The 11pm enquiry decides who gets the room.

    A guest compares three properties in the evening and books with whoever answers first. We build the automation that keeps your availability in one place, answers enquiries in the guest's language, and hands bookings to accounting with the tourism tax split correctly — fixed price, EU hosting, no system change.

    Sound familiar?

    If you run a 15 to 80 room property in 2026:

    • You maintain availability separately in the PMS and the channel manager. The one overbooking per season that results costs more than preventing it would have.
    • Most enquiries arrive in the evening and at weekends — exactly when reception is busy with the guests already standing in front of it.
    • A meaningful share of enquiries is not in German, and an answer pushed through a translation tool reads exactly like one.
    • Accommodation, catering and tourism tax carry different rates. The resulting errors only surface at year-end, when nobody remembers which booking was meant.
    The build

    Hospitality package

    €5,500· Live in 3 weeks

    One package. Fixed price, agreed before we start. GDPR + EU hosting. 30-day guarantee.

    • Availability and rates flow between PMS and channel manager in one defined direction — maintained in a single place from then on.
    • Guest chatbot on the website and WhatsApp, answering from your own content and reading availability live from the PMS rather than from a copy.
    • Phone assistant for the hours when nobody can pick up: information, rebooking within limits you set, structured callback capture.
    • Handover to accounting with separate rates for accommodation, catering and tourism tax, agreed with your tax adviser.
    • Connects to Protel, Fidelio, Mews, Apaleo, Easybooking and Lightspeed. Where a documented interface is missing we say so before quoting, and name the alternative.
    • Every transfer is logged — you can see which record went where and when, instead of reconstructing it after an incident.

    30-day satisfaction guarantee — if it does not do what we agreed, we rebuild it at no cost or refund the full amount.

    How it runs

    From enquiry to accounting entry.

    Four steps that today happen by hand in four different places. In the audit we walk through them against your actual property and say which ones are genuinely worth it for you.

    1. Guest enquires

      Website, WhatsApp or phone, at 11pm, in German or Italian.

    2. Availability checked live

      The bot reads straight from the PMS — not a maintained copy that has been wrong since yesterday.

    3. Booking flows on

      PMS, channel manager and platforms all get the same number, without anyone re-entering it.

    4. Booked correctly

      Accommodation, catering and tourism tax handed to accounting as separate items.

    Where we stand

    Live with a hospitality operator — name to follow.

    One hospitality client runs a guest messaging portal with automated check-in preparation; a second runs a data sync between booking systems. Both are in production. We will name them once written permission is in place — that is why they appear anonymously here, not for want of a reference.

    In production
    Guest messaging & check-in
    In production
    Booking system data sync
    Named reference
    Permission pending
    What you'll ask on the call

    Five questions hoteliers ask.

    Do we have to change our PMS?
    No. The automation sits on top of the existing system and uses its interfaces. There is no data migration, and the property runs normally throughout. If your PMS has no usable interface, we say so before quoting rather than after.
    Can the chatbot make a binding booking?
    Only if it actually writes to the booking system. Where that connection exists, it confirms bindingly. Where it does not, it shows availability and hands over for confirmation — a promise without a system connection produces double bookings, and we do not build it.
    Which languages does it answer in?
    German, English, Italian and French as standard, with more available. It answers in the language of the enquiry and draws on the same knowledge base — you maintain the content once, not once per language.
    How is the tourism tax handled?
    As a separate item, split from accommodation and catering, following the rules of your municipality. We agree the logic with your tax adviser and document it legibly rather than hiding it in code — so it stays checkable when the rates change.
    Is this eligible for funding?
    It depends on the province, and the differences are substantial. In Salzburg, Arbeitswelt 4.0 offers 40% up to €25,000 net; in Upper Austria, DIGITAL.PLUS 26 offers 35% up to €7,000 from €12,000 in project costs. In Tyrol, tourism-subsidised businesses are excluded from the digitalisation grant and must go through tourism funding instead. We tell you in the audit which route is open at your location.
    Explore more
    See case studiesRead the blog
    Ready?

    Book a call about your property.

    We go through your system landscape, look at what is maintained twice today, and say honestly which automation pays off at your room count and which does not. 30 minutes, free, no obligation.

    Send to your front office manager