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    For online retail, stores and marketplace sellers

    Nobody has to answer "where is my order?" any more.

    The most common support request in retail is also the least valuable — and it occupies exactly the people who should be selling. We automate the path from order to accounting entry: status enquiries, returns, stock reconciliation, and splitting the payment provider's payout into individual entries.

    Sound familiar?

    If you sell in 2026, online or mixed:

    • "Where is my order?" is the most frequent support request and the one that contributes least — and it is still answered by hand.
    • Returns run through an inbox and a spreadsheet. What slips through only becomes visible when the stock figure stops matching.
    • Stock levels between shop, store and marketplace never quite agree. You sell anyway — and then cancel.
    • The payment provider pays out in bulk, accounting needs individual entries with fees. Somebody hunts the difference by hand at month end.
    The build

    E-commerce package

    €5,500· Live in 3 weeks

    One package. Fixed price, agreed before we start. GDPR + EU hosting. 30-day guarantee.

    • Order handling from order to shipping label, with automatic status updates to the customer.
    • Returns process with label, goods-in check and credit note — without an inbox acting as the database.
    • Support chatbot reading order status and tracking live from the system rather than from an overnight copy.
    • Stock reconciliation across shop, store and marketplace, with a defined rule for which system wins in a conflict.
    • Payment provider payouts split into individual entries including fees, so accounting has nothing to reconstruct.
    • Connects to Odoo, BMD, DATEV, sevDesk and Stripe. Where a documented interface is missing we say so before quoting.

    30-day satisfaction guarantee — if it does not do what we agreed, we rebuild it at no cost or refund the full amount.

    How it runs

    From order to accounting entry.

    Four steps that today happen by hand in four different places. In the audit we walk through them against your actual range and say which genuinely pay off at your order volume.

    1. Order arrives

      Shop, marketplace or store — the same flow regardless of channel.

    2. Stock reconciled

      Shop, store and marketplace get the same number, with a clear rule for conflicts.

    3. Customer asks

      The bot reads status and tracking live from the system, not from a copy.

    4. Booked correctly

      The provider's bulk payout split into individual entries, fees included.

    Where we stand

    Adjacent work in production — named retail reference to follow.

    In production we run an order automation in delivery services covering quotes, PDF output and tracking, plus a support chatbot in retail with a service arm. Both border on classic online retail without being the same thing — and we would rather write that down than stretch a reference to fit. A named e-commerce reference will follow once there is one.

    In production
    Order & quote automation
    In production
    Retail support chatbot
    Named retail reference
    None yet
    What you'll ask on the call

    Five questions retailers ask.

    Do we have to change our shop system?
    No. The automation sits on top of shop, inventory and accounting and uses their interfaces. If a system has no usable interface we work over the database or file exchange and say so before quoting — that difference drives the effort more than the number of systems does.
    How is a stock conflict decided?
    By a rule you set and we document: which system is the leading source, what happens on a simultaneous sale in two channels, at what remaining quantity a channel is closed. Without that rule, every stock sync eventually goes wrong.
    Can the chatbot start a return?
    Yes, provided it is allowed to write to the returns system. Typically it creates the return itself within your deadlines and conditions and sends the label, while handing exceptions to a human. You decide where that line sits.
    What exactly happens in payment reconciliation?
    The provider's bulk payout is split across the individual orders, with fees and chargebacks shown separately, then handed to BMD, DATEV or sevDesk. The goal is that accounting stops hunting differences manually — for most retailers this is the single biggest time saving in the package.
    Is this eligible for funding?
    It depends on the province. In Upper Austria, DIGITAL.PLUS 26 offers 35% up to €7,000, but only from €12,000 in total project costs. In Salzburg, Arbeitswelt 4.0 offers 40% up to €25,000 net from a €5,000 project volume. In Tyrol, pure online-shop projects are explicitly excluded from the digitalisation grant, while process-relevant integrations are not. We place this for your location during the audit.
    Explore more
    See case studiesRead the blog
    Ready?

    Book a call about your retail operation.

    We go through your system landscape, look at what is transferred by hand today, and say honestly which automation pays off at your order volume and which does not. 30 minutes, free, no obligation.

    Send to your operations manager