Delivery requests arrived through multiple channels and formats (often unstructured). Creating offers and tracking approvals manually slowed response time and caused errors. The client needed a consistent workflow to calculate pricing, generate offers, and track each request end-to-end.
Implemented an automated delivery-request workflow:
Ingestion of inbound requests (e.g., email/WhatsApp) and structured data capture
Distance-based or rule-based pricing calculation (based on client pricing logic)
Automatic generation of PDF offers with consistent formatting
Status tracking from request received → offer sent → approved/rejected
Logging and monitoring to make failures visible and reduce manual chasing
Standardized the quoting/offering process across requests
Reduced manual effort for creating offers and following up on status
Improved consistency of pricing and documentation
Better traceability of each request and its current status
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