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    Logistics / Delivery ServicesConfidential Logistics Client

    Delivery Request Automation: Inbound Messages to Quotes, PDFs, and Status Tracking

    The Challenge

    Delivery requests arrived through multiple channels and formats (often unstructured). Creating offers and tracking approvals manually slowed response time and caused errors. The client needed a consistent workflow to calculate pricing, generate offers, and track each request end-to-end.

    The Solution

    Implemented an automated delivery-request workflow:

    • Ingestion of inbound requests (e.g., email/WhatsApp) and structured data capture
    • Distance-based or rule-based pricing calculation (based on client pricing logic)
    • Automatic generation of PDF offers with consistent formatting
    • Status tracking from request received → offer sent → approved/rejected
    • Logging and monitoring to make failures visible and reduce manual chasing

    The Results

    • Standardized the quoting/offering process across requests
    • Reduced manual effort for creating offers and following up on status
    • Improved consistency of pricing and documentation
    • Better traceability of each request and its current status

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