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    Hospitality (Hotel / Short-Stay)Confidential Hospitality Client

    Automated Guest Messaging and Portal Links for Check-In Flows

    The Challenge

    Guest communication before arrival and during the stay required repetitive manual work: identifying upcoming check-ins, sending the right links, and handling missed messages. The client needed reliable automation with deduplication and monitoring to prevent duplicates and ensure consistent delivery.

    The Solution

    Built a workflow automation for guest communication:

    • Automatic identification of upcoming check-ins and active in-house guests
    • Matching reservations with guest contact records
    • Tokenized/personalized guest-portal link generation
    • Automated message sending (e.g., WhatsApp) with deduplication logic
    • Logging, monitoring, and error isolation to keep the workflow stable

    The Results

    • Reduced manual guest follow-ups and repetitive messaging tasks
    • More consistent delivery of guest portal links
    • Fewer duplicates due to deduplication rules
    • Improved visibility into message delivery and workflow failures through logging/monitoring

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