Guest communication before arrival and during the stay required repetitive manual work: identifying upcoming check-ins, sending the right links, and handling missed messages. The client needed reliable automation with deduplication and monitoring to prevent duplicates and ensure consistent delivery.
Built a workflow automation for guest communication:
Automatic identification of upcoming check-ins and active in-house guests
Matching reservations with guest contact records
Tokenized/personalized guest-portal link generation
Automated message sending (e.g., WhatsApp) with deduplication logic
Logging, monitoring, and error isolation to keep the workflow stable
Reduced manual guest follow-ups and repetitive messaging tasks
More consistent delivery of guest portal links
Fewer duplicates due to deduplication rules
Improved visibility into message delivery and workflow failures through logging/monitoring
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