The clinic needed to reduce phone workload and centralize appointment handling. Staff were managing bookings and patient requests across calls/messages with limited overview. No-shows were also a problem, and the clinic needed a clear booking policy (no-show fee and cancellation rules) to reduce missed appointments.
Built an online appointment portal and internal management dashboard:
Patient-facing booking portal with mandatory consent to the no-show fee and 24-hour cancellation rule
Dashboard for staff and doctors to view, manage, and track appointments
Tracking and visibility for patients who don’t show up
AI phone assistant to take appointment requests, capture patient concerns, and request callbacks
All appointment requests, concerns, and callbacks appear inside the portal/dashboard for follow-up
Centralized scheduling and patient requests in one system
Reduced manual call handling for basic booking and inquiry workflows
Improved operational visibility (appointments, callbacks, patient concerns)
Clearer enforcement of cancellation/no-show rules through explicit consent
Book a free scoping call — we map your automation opportunity in 30 minutes.
Book Free Audit