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    Healthcare / ClinicConfidential Clinic Client

    Online Appointment Portal + Dashboard + AI Phone Assistant for a Clinic

    The Challenge

    The clinic needed to reduce phone workload and centralize appointment handling. Staff were managing bookings and patient requests across calls/messages with limited overview. No-shows were also a problem, and the clinic needed a clear booking policy (no-show fee and cancellation rules) to reduce missed appointments.

    The Solution

    Built an online appointment portal and internal management dashboard:

    • Patient-facing booking portal with mandatory consent to the no-show fee and 24-hour cancellation rule
    • Dashboard for staff and doctors to view, manage, and track appointments
    • Tracking and visibility for patients who don’t show up
    • AI phone assistant to take appointment requests, capture patient concerns, and request callbacks
    • All appointment requests, concerns, and callbacks appear inside the portal/dashboard for follow-up

    The Results

    • Centralized scheduling and patient requests in one system
    • Reduced manual call handling for basic booking and inquiry workflows
    • Improved operational visibility (appointments, callbacks, patient concerns)
    • Clearer enforcement of cancellation/no-show rules through explicit consent

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